Return policy
-Unopened products may be returned for a 10% restocking fee within 14 days of receiving the order. Provide the order number, the problem in the subject of the email. Do not ship to us until we have verified the return via email.
-We highly advise applying a tracking number for return purchases. If we do not receive the returned item and we do not have a tracking number to reference we cannot apply a refund.
- The customer is responsible for all shipping charges.
Non-Returnable Items:
- Opened products
- Products damaged by customer use/abuse.
- Clearance items
- Custom Order items (special colors, fittings, items made to order)
Follow these steps in returning your merchandise:
Email us at contact@greengizmo.com with both the problem and order number.
Wait for a response from Green Gizmo
If your return is accepted ship back in the same packaging (if possible/applicable) with the product.
Allow up to 14 days for Green Gizmo to receive/review the items and to process your exchange/refund/etc.
When shipping an item we recommend:
- Applying tracking to the item.
- Packing it in the packaging it came in (if possible)
- Allowing time for it to be received and processed.
Bundled items, special offers and returns:
- If an order you received included a bonus item you are required to return the bonus item. If bonus item is not included/damaged the refund will be reduced based on the value of the gift.
- Discounted items that are returned will be refunded for the discounted price, not the store's default price.
Custom Orders:
- Custom orders (colors, specially fitted parts) cannot be returned. If they are broken, or damaged in shipment they will be replaced.
Please contact us with the issue with the order and photos to help describe the problem.
-Custom fittings (non-standard fittings)
Including 6mm inserts, the customer is responsible for identifying the required insert. Green Gizmo can only advise on what we think the size of your gear needs & are not responsible for incorrect sizing.
If you are unsure of the size of your gear, we advise you to go to a local hardware store with your mount as they likely have fittings for many sizes that you will physically be able to check with.
If the sizing is incorrect, Green Gizmo is not responsible & cannot take the return.
Please understand as we do not stock non-standard part sizes & these orders have to be custom fit for your gear and are not refundable.
Any defects are covered and will be replaced!
Incorrect address returns:
- Items that are returned to us by the post office due to incorrect address are the customers responsibility. A refund will only be applied for the items and not the shipping.
If we receive products in condition that was NOT described in the email:
-The refund may be rejected.
-Items will only be returned if the customer pays for shipping. (If the item was not matched to what was shipped)
Canceling an order:
-It is possible to cancel your order but only before the item has shipped. Otherwise you will have ship the item back (at customers cost) and restocking fees may apply.
Warranty:
-Our products are made tough and can take a good amount of unintentional abuse, however gear under extensive abuse may have details damaged (worn paint and skull cheekbones).
Cosmetic damage such as worn paint & chipping are not covered.
By purchasing from Green Gizmo you agree to the terms and conditions listed on this website. If you disagree with the terms and conditions or our shipping policy please do not purchase.